Policies


ORDER PROCESS

Please allow 2-3 business days for your order to process. Please allow 1 week before we ship out your order.


GENERAL U.S. SHIPPING

Root Swim ships from Michigan to the continental United States. Root Swim does not currently ship internationally. Orders will be processed within 2-3 business days upon purchase date (EST). Root Swim does not process or ship orders on Sundays and Holidays. Orders will be shipped via USPS Standard Ground shipping unless notified otherwise. Root Swim is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.


Expedited shipping is available at additional cost. Please inquire via info@rootswim.com.


SHIPPING METHODS AND COSTS

To estimate shipping and tax fees select state and zip code upon checkout. Root Swim is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.


RETURN POLICY

Root Swim accepts unwashed, unworn and undamaged merchandise, with tags and hygenic strips attached, for a full refund within 20 days from delivery date. Returns must be returned with any additional gifts included with your purchase for a full refund. If unreturned we will charge you for these items and they will be deducted from your refund. 


When returning an item, the original shipping cost will not be refunded. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. We only allow exchanges on a different size of the same item. If the desired size is out of stock, you will be provided a store credit.

EXCHANGES

Once the exchanged item is received to the Root Swim studio, we will send out your exchange request as soon as possible while notifying you with new tracking.


HOW TO RETURN AN ITEM

1. Email info@rootswim.com with subject "Returning Item" with garment name and Root Swim order number.
2. Please note the nature of the return or exchange in the e-mail - wrong size, just don’t love it, etc.
3. Pack and securely seal the merchandise in the original package if possible, including all items shipped with the order.
4. Once the return is received to the Root Swim studio, returns will be credited to the original form of payment on file. Please allow for up to 5-7 days to receive credit for returned items.

QUESTIONS?

Here for you. Email us at info@rootswim.com.